Navigating Ethical Dilemmas in Client Relations

Get better at navigating the ethical dilemmas that can arise when working with clients Improve your client relationships and your reputation! This course is for ALL insurance professionals. Whether you’re an account manager, account executive, a claims adjuster, or hold any of the many other roles in this industry, regardless of seniority, this course is for you.

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Continuing Education Credits

This course is approved for 1.5HR CE Credits for BC, SK, MB, AB and RIBO (ethics hours).

Course Objectives

By the time you’ve completed this course you’ll be equipped to:

Explain what ethics is all about
Identify different ways of looking at what is morally right and wrong
Illustrate what the insurance industry does to build trust
Describe legal obligations to clients and potential ethical challenges; and
Apply a 5-step process and analysis framework for dealing with ethical dilemmas