Continuing Education Credits

This course is approved for 1.5HR CE Credits for AB, BC, SK and MB. RIBO approved for 1.25 Professional Development Hours.

Course Objectives

By the time you’ve completed this course you’ll be equipped to:

  • Articulate the importance of delivering bad news effectively and its impact on customer relationships.

  • Implement effective communication strategies for conveying bad news with clarity and compassion.

  • Display best practices for maintaining professionalism and empathy when delivering bad news.

  • Utilize practical solutions to mitigate the impact of bad news on customers.

  • Demonstrate the ability to navigate challenging customer interactions to ensure positive outcomes.