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Excellence in Customer Service - a Masterclass for Insurance Professionals
CourseGain practical skills to build trust, enhance communication, manage emotions, and de-escalate conflicts. Focused on empathy and active listening, it fosters meaningful growth and healthier customer interactions.
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Strategies for Delivering Bad News in Insurance
CourseMaster customer service skills for insurance professionals - learn to deliver bad news in a professional, empathetic and effective manner.
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Navigating Ethical Dilemmas in Client Relations
Course1.5HR CE Credits for BC, SK, MB, AB and RIBO (ethics hours) Navigating Ethical Dilemmas in Client Relations. A guide for insurance professionals. Get an ethical decision making framework and earn insurance CE/CPD credit.
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Ransomware and Insurance
CourseCE:1.5HR - BC, AB, SK, MB, RIBO (technical). Learn about insurance for ransomware risk. This course explains ransomware losses, available insurance coverage, what to look for in a policy and much, much more.
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Cyber Insurance 101
CourseCE:1.5HR - BC, AB, SK, MB, RIBO (technical). Learn the terminology, concepts, and coverages of a cyber policy. This course presents coverage analysis and application with real-world claims scenarios.
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Directors & Officers Liability Insurance 101
CourseCE: 2HR - BC, AB, SK, MB, RIBO (technical). Learn all about Directors and Officers Liability insurance. Gain the knowledge you need to explain and discuss D&O liability and insurance with clients and prospects.
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Commercial Crime Insurance Fundamentals
CourseCE:1.5HR - BC, AB, SK, MB, RIBO (technical). Commercial Crime Insurance. Learn about risks, key coverages and claims requirements and important considerations for buyers and risk mitigation.
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Not-for-profit Directors & Officers Liability Insurance
CourseCE: 2HR - BC, AB, SK, MB, RIBO (technical). Directors and officers insurance for not-for-profit organizations. Learn about risks, key coverages, claims, risk mitigation, and how to buy.
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Fiduciary Liability Insurance
CourseCE: 2HR - BC, AB, SK, MB, RIBO (technical). Fiduciary Liability Insurance / Pension Trustee Liability Insurance. Learn about this niche E&O insurance for pension and employee benefit plan fiduciaries.
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Miscellaneous Professional Liability Insurance Fundamentals
CourseCE: 2HR - BC, AB, SK, MB, RIBO (technical). Miscellaneous Professional Liability Insurance. Learn about risks, key coverages, claims, risk mitigation and how to buy.
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Employment Practices Liability Insurance 101
CourseCE: 2HR - BC, AB, SK, MB, RIBO (technical). Learn about EPLI insurance. What is it? Who buys it? What to buy? What are some of the current issues impacting employment liability?
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Understanding Financial Statements for Insurance Professionals
CourseCE:1.5HR - BC, AB, SK, MB, RIBO (Personal Skills). Learn how to read financial statements from the insurer's perspective. This course teaches financial statement basics and what to look for to assess insurance risk.
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Technology Errors & Omissions Insurance 101
CourseCE: 2HR - BC, SK, MB, (RIBO & AB-pending). Learn about the risks covered by a Technology Errors & Omissions Insurance policy PLUS what kind of companies need it and what a claim looks like. E&O, cyber, network security, privacy breach.
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Learning with the Insurance Training Center
CourseWatch this video before taking your first course for the best learning experience!
Welcome to the Insurance Training Center
for Westland Insurance Group
Expand your Technical Insurance knowledge
Take CE-approved insurance courses online through Westland Insurance’s partnership with the Insurance Training Center.
Sign up here and start a course today!
