Products
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Excellence in Customer Service - a Masterclass for Insurance Professionals
CourseGain practical skills to build trust, enhance communication, manage emotions, and de-escalate conflicts. Focused on empathy and active listening, it fosters meaningful growth and healthier customer interactions.
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Strategies for Delivering Bad News in Insurance
CourseMaster customer service skills for insurance professionals - learn to deliver bad news in a professional, empathetic and effective manner.
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Navigating Ethical Dilemmas in Client Relations
Course1.5HR CE Credits for BC, SK, MB, AB and RIBO (ethics hours) Navigating Ethical Dilemmas in Client Relations. A guide for insurance professionals. Get an ethical decision making framework and earn insurance CE/CPD credit.
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Ransomware and Insurance
CourseCE:1.5HR - BC, AB, SK, MB, RIBO (technical). Learn about insurance for ransomware risk. This course explains ransomware losses, available insurance coverage, what to look for in a policy and much, much more.
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Cyber Insurance 101
CourseCE:1.5HR - BC, AB, SK, MB, RIBO (technical). Learn the terminology, concepts, and coverages of a cyber policy. This course presents coverage analysis and application with real-world claims scenarios.
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Directors & Officers Liability Insurance 101
CourseCE: 2HR - BC, AB, SK, MB, RIBO (technical). Learn all about Directors and Officers Liability insurance. Gain the knowledge you need to explain and discuss D&O liability and insurance with clients and prospects.